I was so happy having Donna working for and with us throughout this process. In my opinion she went above and beyond our expectations. I live in another state and Donna was invaluable in finding carpenters and plumbers and other professional services when I had no idea where to turn. Donna is a great communicator ;she kept us updated by phone ,text, and email even on weekends! I would recommend Donna in a heartbeat. ERA is fortunate to have her on their team. I'm not sure I would have made this journey with my sanity in tact were it not for Donna.She has my heartfelt appreciation and thanks. Gail M.

Our home buying process wasn't an easy one. A lot of bumps along the way. But it was really a relief to have Donna there whenever we needed. It took us almost 2 years to find our home and by the end of it we were so happy we chose Donna. We knew 100% we made the right choice. She stuck by us and helped us make one of the toughest decisions in life. And we couldn't appreciate her more for all her time and effort. Corey C.

Donna came recommended by a cousin in the area and I'll add that it was not the greatest of times as we were selling our recently deceased parents home. Donna helped us thru that process in being the consummate professional from our first meeting right thru to the sales end. Absolute attention to detail in every facet of the sale. ERA is an upscale tech savvy Realty service that dealt well with the needs the pandemic brings to doing business. Donna knows the greater community extremely well, has a wonderful support staff and I can't overstate how highly I recommend Donna and ERA Key Realty. Jack G.

Donna helped me tremendously with the sale of my condo. She kept me informed as the process went along and succeeding in selling my condo quite quickly, all while maintaining a wonderful personality. Betty C.

Donna Coffin was wonderful. We put our house on the market (after living in it for 33 years). I did not shop around for realtors as I had heard good things about Donnal. Donna evaluated our home and loved it as much as we did. Shortly after our home was listed Covid struck so we never did have an open house. We took it off the market and put it back on maybe 3 weeks later and it sold within a week! We were ecstatic. Within this time frame, Donna called continuously to reassure me. She was extremely professional and very knowledgeable. She took the utmost care when showing it because of the Covid. She kept us up-to-date on everything. I highly recommend her.... Darlene J.

Stephen gave Donna 5 stars out of 5
I have known Donna most of my life and there was no doubt that I would turn to her when we were ready look for our first home. She helped us purchase our dream home at a great price. She treated us like family and we knew that she was doing everything she could to help us. As first time home buyers there was a lot we did not know. She made things simple and made sure we did not over extend ourselves. She really looked out for us as young homeowners, not just as a sale to make. She worked closely with our mortgage broker to help us navigate the FHA first time home buyers program. She had tremendous knowledge of the program and the different things we needed to do as buyers, and safety measures the seller would have to take to ensure we were approved. We could not have been happier with having Donna as our agent. We were able to purchase an amazing first home that is better than we ever expected we could get, and we will use her again when we are ready to sell/buy again. Stephen S.

I had such a great experience working with Donna when we purchased our new home. She has been in the business a very long time and is extremely knowledgeable! We purchased a short sale home, which can be a difficult process, but Donna made it seamless! She is the best of the best! Jillian B.

Nancy gave Donna 5 stars out of 5
My husband and I have been lucky enough to have Donna help us with 2 sales and 2 purchases. She is the best of the best! She was instrumental in getting us an over asking price for our home in 2014. She's very patient and has great negotiating skills. She went above and beyond negotiating with the buyer on our current house. We would not have gotten this house if she were not our realtor! We love and respect her! There is no one better! Nancy B.

We have know Donna for many years and we where on the fence several time on selling our home. Donna would come over each time and gave us updated information on our home and always responded to our question quickly. We finally decided to sell our home and Donna got us the best price for our home. We had a few issues with our home and Donna was able to give us contacts for mold cleaning , crack foundation and electoral fixes. We would always use her for any of our needs in the future. Donna is very warm caring person who will go out of her way for anyone. Sonny P.

Donna make buying our first home easy and stress free. She is wonderful! Julie U.

Heather gave Donna 5 stars out of 5
As a first time buyer, Donna was an amazing help for my entire home search. She kept an eye out for properties with features I expressed interest in and regularly updated me when she came across something that might fit. She put me in contact with resources or experts needed to get started. She was always available at any time of day to answer questions about the process, give advice on details to look for, or follow up on outstanding issues. And she has been excellent for negotiating with the seller/seller's agent to ensure I get what I need and what I want from my purchase. Donna is also very friendly and easy to talk to. Overall, she made the stressful task of finding and purchasing a home much easier and more straightforward. Highly recommend her as a realtor. Heather M.

Donna is a consummate professional and knows how to navigate the real estate world in a way that will serve her clients best interests. She is available and honest in her communication and is a great partner in the home buying process. She will help you get into a great situation for you and/or your family! Use her and you wont be disappointed. Jacob A.

Glenn gave Donna 5 stars out of 5
We had a very specific need in our property search (Equine Property). From the outset we informed Donna that this would be a daunting task as this would have to be the perfect set-up for us and our horses and could take months if not a year to find the right place. Donna was not phased and continually sent us listings, showing prospective properties and attended open houses with us. Other ERA agents were enlisted to show us out of state properties to try and help get our dream of a horse property fulfilled. After approximately 12 months of endless searches, open houses and showings we found the place to suit our needs. Donna's skill in negotiating was key in getting our offer accepted, and from there every detail was taken care of by Donna and her team of experts (financing, legal etc.). We honestly could not have made this happen without Donna and ERA Key Realty Services. We can wholeheartedly recommend and endorse Donna and her team to help you get the home or property you are searching for. Glenn K.

Donna has been very responsive, professional and a joy to work with in regard to my relocation and new home purchase in Worcester. Considering I work in real estate law, she was very respectful of my knowledge and specific requests I had during the purchase and repair negotiations. She stayed on top of all timelines involved as well. Donna goes above and beyond to make the transition as smooth as possible and to make her clients more than satisfied with their real estate needs. It has been such a pleasure working with her on this transaction! Suzanne B.

I have worked with Donna many years. Her knowledge of the market and experience in real estate is extensive. She is an excellent negotiator and advocates for her clients throughout the transaction. Her experience, knowledge, communication skills and attention to detail allow her to provide an excellent overall experience for her clients when they are purchasing or selling real estate. When I am working with Donna, I know that it will be a great experience for all involved. Dan B.

Hi I would love to rate Donna's service, I have to say anyone who is fortunate enough to work with Donna in the process of purchasing a home is very luck, she is the most professional , knowledgeable person in helping people make one of the most important decisions in their life. I consider myself fortunate to be able to continue to do business with her in the future. John B.

Working with Donna Coffin was an excellent experience as we bought our first home. She was completely attentive to our needs, always available for showings, extremely responsive to all of our questions, and so very friendly.It was a pleasure working with her and I will certainly call her again for my future real estate needs. Katrina M.

Donna has gone above and beyond, helping this first time home buyer. She's very responsive to my communications, taking the time to explain things to me in a way that never made me feel foolish. I feel that she really does have my best interest at heart. It's a nerve wracking process, and she's helped me feel more confident about my decisions. Sarah G.

Donna knew exactly what needed to be done to get our home ready to sell. She also connected us with other terrific professionals when it came to contractors and mortgage folks. Diane C.

Donna is simply the best! 26 years ago she sold us our home, when it came time to sell, she was our only choice. She brought us full circle on our property. Her knowledge of the Marlborough area is unparalleled as is her dedication to her clients. If you choose another agent for your RE needs you are settling for second best. Steve and Ann T.

We used Donna for when we bought our first house in Hudson and again 5 years later when we sold it. Donna went above and beyond for our house sale. She took care of a lot of the small headaches that are associated with selling a home. It is obvious she cares about her client's first and foremost. I recommend Donna to everyone who is looking for a trustworthy and reliable realtor. Coralee L.

My wife and I moved to Massachusetts from California knowing nothing about the greater Worcester area. We were looking for a realtor that could not only accommodate our limited viewing schedule, but also help us navigate the area to find a house and neighborhood that was right for us. We happened to find Donna through a mutual friend, and it was wonderful. She's very personable, honest, and willing to go the extra mile to make us happy. When we found a property we liked, she even recommended her husband to paint the interior. We had a terrific experience working with Donna, and if we ever decide to move we would definitely work with Donna again. Camden E.

We would not have been able to sell our house without Donna. My husband was very ill and in the hospital so I wasn't able to be present at our home to do what needed to be done. Donna stepped in and managed to get everything ready. When it came time to actually pack up the house she, once again, stepped in and managed the move! You will not find another realtor who will go far above and beyond to do what it takes to sell your house. While our experience was extreme it goes to show the type of person Donna is and we couldn't be more grateful for her help. Robin R.

I have worked with Donna with the sale of my parents house and my own house recently. On both occasions Donna was knowledgeable, open-minded, courteous and available. My family has felt that Donna came with a wealth of experience and professionalism. Beth D.

We had such a great experience working with Donna to buy our new house in Ashland! She was very responsive to all of our questions and flexible with her schedule and made us feel fully supported in our search. I completely trusted her level of knowledge and experience and respected her opinion throughout the whole process. She also clearly had great relationships with some of the inspectors and local professionals in the metro-west area and was able to offer recommendations for people she trusted. We had a few examples where she really went above and beyond: 1. She could tell from the tone of a text message that my husband was getting discouraged and called him to tell him everything was going to work out and not to worry 2. I was emotional when we put in the offer and had the inspection and she was patient and encouraging and helped me feel comfortable that we were making the right decision 3. When we had our final walk through, the state of the yard was neglected since the sellers had already moved out and she really stood up for us and made sure that the sellers were going to cover the cost of getting the issue resolved My husband and I had a great experience working with Donna and would absolutely recommend her to anyone looking for a dedicated, trustworthy, professional realtor. Jackie C.

Leah gave Donna 5 stars out of 5
Having Donna as our real estate agent in the process of finding our first home was a perfect choice! My mother actually remembered her warmth and kindness from a home she had purchased that Dona represented over 20 years ago and encouraged us to find her for our home search. Donna is personable, professional, and honest. She gave us her true opinion and was looking out for our best interest as her clients as opposed to just wanting to close a deal. My husband and I would highly recommend Donna, it truly felt like we had a family member on our side to help us find our home! Leah C.

Donna has been amazing. She is always quick to respond to our questions and has given us amazing advice during this process. As first time homebuyers we have relied on Donna's knowledge and expertise. AI D.

Donna, thanks again for everything! You expertly guiding me through the process of selling my Dad’s estate. I could not have asked for a better real estate agent/project manager. You have great instincts related to the market and changes, very thorough, and led us to a successful and quick close. You were also fast to respond to all my questions along the way, and so easy to work with. I'll highly recommend you to anyone. A big thank you from me and my family! MC

Donna always responds quickly to any question or information that was needed during the process of selling my home.
She kept me updated with offers frequently and helped sort through the best options for me to consider. MM